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February 15, 2005

Typepad problems

Topics: Administrative

We are experiencing significant speed of loading problems here and would like to know if other typepad users are also having difficulties. At times even "help" has proxy server errors, and we can't even begin to list the loading problems with stats, control, and especially weblogs tab and publishing. This occurs frequently. For us it has given us second thoughts about using again for other blogs that we have been asked to operate. At this point, we cannot recommend using Typepad if you have heavy traffic.

Please email us with details if you are also experiencing similar problems.

Posted by Hyscience at February 15, 2005 5:29 PM

I'd urge you to talk to our support team for TypePad if you keep having these problems. We're not seeing these issues for any of the thousands of other TypePad members, so it may be a problem specific to your situation that we could help resolve.

To get help, just click on "Help" within the TypePad interface.

Posted by: Anil at February 15, 2005 7:55 PM

We use two different computers in two different locations - the same problems occur exactly the same way. The only difference between the two locations is different Wi-Fi providers, but again, same loading problems. We have gone through numerous 'help' tickets without the random events being resolved. We are unable to speak to a live person, ever, and although the 'help' ticket responders are very helpful and seem very willing to help, the problem continues off and on and off and on... Not having a telephone contact like with other providers is a problem. After trying numerous times to use the 'help' ticket system and getting a proxy server error, we finally, after the system started to work again - resorted to posting on it.

Posted by: richard at February 15, 2005 9:44 PM

Just noticed the comment from typepad about clicking on the help tab. For some time today clicking on the help tab got no where at all. Then, finally a proxy server error. In other words, we could have clicked our little hearts out and still have gotten no where. Finally, a couple hours later, we were able to use the system again. By then we had given up and just posted on the problem.

Posted by: Richard at February 15, 2005 9:48 PM

Tonight the speed is definately fifty percent better, so either the random problem has changed on it's own or typepad has done some tweaking. The problem is definately random and the biggest problem is publishing and the stats tab while under control pad.

Posted by: Richard at February 15, 2005 11:39 PM



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